Evan LaHuta, Director, Pershing LLC, a subsidiary of The Bank on New York Mellon Corporation
Evan LaHuta is a Director for Pershing LLC’s Quality Management Office, where he is responsible for Service Level Management, Voice of the Customer, and Service Excellence. Mr. LaHuta began his Pershing career in 2000 in the Process Reengineering Group. He has managed a diverse range of firm-wide initiatives, such as the integration of The Bank of New York and Pershing, the initiation of the Pershing Advisor Solutions Project Management Office, and the reengineering and rollout of Account Services. Mr. LaHuta also led several fixed income initiatives, serving as the co-Chair of the Fixed Income Task Force and hosting the first Fixed Income Roundtable. In 2006, he joined the Quality Management Office, where he launched the Quality Scorecard and is now leading Pershing’s efforts in continuously improving the quality of customer interactions. Prior to joining Pershing, Mr. LaHuta worked at Prudential Financial and Rutgers University. He earned a Bachelor of Arts degree in Communications from Rutgers College and a Master of Business Administration degree in Organization Management from the Graduate School of Management at Rutgers University.