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 BEST PRACTICE AWARDS--TWO EXAMPLES OF WORK FLOW DIAGRAM NEEDED FOR BPI APPLICATION
A work flow diagram is required for the Business Process Improvement Application (you will email it separately by email to ptate@techforum.com). To help you better understand the type of diagram we are looking for we have included below two examples of work flow diagrams.
A work flow diagram ideally has both text and pictures to describe the process--and must have a "BEFORE" and "AFTER" description.

SAMPLE WORKFLOW DIAGRAM #1 (use the following as an EXAMPLE of what we are looking for in a Work Flow Diagram)
IT MANAGER NOMINEE COMPANY: WORKFLOW DIAGRAM (example #1)

Business Process Before the Project

Prior to this project, we had a manual process. The major steps are outlined below:
1. Employee calls (department). The call is routed to an available employee.
2. Employee authenticates users based on their personal information. Users would be asked questions that only they are supposed to know
a. Example
b. 2nd example

3. Agent manually verifies what the problem is.

4. Agent solves problem and communicates to the user.

(INCLUDE HERE A VISUAL DIAGRAM THE ILLUSTRATES THE "BEFORE" PROCESS )

Business Process After the Project:
1. Employee calls (division) and selects option to perform necessary function.
2. The call is transferred to an automated system.
3. The system verifies the users based on (nominated vendor) technology.
4. The service is performed and communicated to the user.
5. An automated email is sent to the user.
6. Exceptions are routed to a live agent who can etc etc (describe what agent can do).

(INCLUDE HERE A VISUAL DIAGRAM THE ILLUSTRATES THE "AFTER" PROCESS )

IT MANAGER NOMINEE COMPANY: WORKFLOW DIAGRAM (example #2)
Click here for example of Powerpoint WFD
 
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