About
In today's economic climate, everyone must find ways to work smarter, and in a more efficient manner. Companies, governments and others need the best talent at affordable rates, and many enterprises have moved to a global delivery model to innovate and execute on a 24/7 cycle. Sometimes, however, some of the best resources available to companies are often overlooked and right next door.
Outsourcing IT services is a time-honored business strategy that has become a global tsunami over the past decade. The current economic crisis and the enormous popularity of cloud computing initiatives are transforming IT infrastructure and opening up new opportunities for business development. Outsourcing is not longer synonymous with off-shoring; on-shoring is becoming a viable alternative for data centers, calls centers and business recovery planning. Already we are seeing the development of supercomputing facilities in North America that promise 100% uptime.
Join us for breakfast on Feb. 17th and hear what technology and government leaders have to say about the opportunities and challenges in sourcing IT work (including call centers, software development, and remote infrastructure management), to lower-cost communities in the United States. Many are finding ways to support and revitalize the economy starting their own backyards.
When
Wed., Feb. 17th, 8:30-10:30AM
Where
The Harmonie Club, 4 East 60th Street at Fifth Avenue, New York City
Agenda
8:30-9:00AM Registration, Networking, Breakfast
9-9:10AM Introductory Remarks
9:10- 10AM The Domestic IT Sourcing Movement: Why Not in Our Backyard?
Moderator: Priscilla Tate, Executive Director, Technology Managers Forum
Panelists:
Jon Carrow,
Senior Director, Supply Strategy Business Applications, Solutions & Service Delivery
Pfizer
James Le Mon, Head of IT Telecomm & Networking, Lord, Abbett & Co. LLC
Peter DelGreco, COO, Maine & Co.
Jeff Lande, Executive Vice President, TechAmerica
10:-10:30AM Q&A and Discussion
Speakers
Jon Carrow, Sr. Director IT Sourcing, Pfizer
Jon Carrow is currently responsible for developing and managing the supply strategy for Pfizer’s business technology application development, maintenance and support operation. Pfizer (PFE) is the largest global pharmaceutical firm, with annual revenues in excess of $70 Billion.Jon joined Pfizer via Pfizer’s acquisition of Wyeth in 2009 where he was responsible for building and running Wyeth IS outsourcing & offshoring operation. Jon originally joined Wyeth in 1997 with the mission to design, implement, build and globalizing Wyeth’s IT Sourcing capability. Prior to joining Wyeth Jon spent 5 years with Bell Atlantic Business Systems and 8 years with General Electric in various technology management capacities relating to contract, vendor and service management. During his career, Jon has become recognized within the IT Industry for his innovative work advancing the IT Sourcing and outsourcing function, building business models that enabled both strong technology management controls as well as strong governance/fiscal controls. Jon contributes to the Conference Board, The working council for CIOs, and was named by Computerworld as one of the top 100 IT Leaders. He has authored several white papers on the subject of IT Sourcing and enjoys speaking on the topic. Jon completed his undergraduate work at Drexel University, majoring in Finance and Economics and holds an MBA from Villanova University. Jon and his family live near Philadelphia, Pennsylvania.
Peter DelGreco, COO, Maine & Co.
As Director of Client Services since February 2004, Peter manages Maine &Company’s site selection projects. Peter has worked on Maine & Company’s most recent and largest successes, including T-Mobile USA, NotifyMD, athenahealth and Boston Financial Data Services.Peter also manages the Maine Investment Exchange (MIX), Maine’s leading introduction forum for entrepreneurs and early stage companies searching for risk capital. Peter identifies potential investors and recruits MIX presenters, working directly with entrepreneurial companies to perfect business plans for investor presentations.
Prior to joining Maine & Company, Peter worked in Boston and Washington, DC running an independent, gourmet food distribution service. Under Peter’s management, sales at the company’s Washington, DC location increased over 300%. Peter is a graduate of Colby College and he earned his MBA from the University of Southern Maine.
Jeff Lande, Executive Vice President, TechAmerica
Jeff Lande serves as Executive Vice President of TechAmerica, which was formed through the mergers of ITAA, AeA GEIA and CSIA. His responsibilities include managing the association’s domestic and foreign policy efforts related to immigration and global sourcing. He also leads its global partnerships, non-dues revenue programs, strategic relationships, and government contracts and serves on the association’s senior management team.
Prior to TechAmerica, Jeff served as ITAA’s Senior Vice President and led the Commercial Sector Group, a business unit focused on the needs of member companies serving clients in commercial industry verticals. The CS group represented its member firms’ interests before government officials as well as the analyst, press and client communities. It also maintained a formal role in assisting the Departments of State and Commerce with bilateral meetings with India as well as running the Technology Partnership for the Department of Commerce and industry. Other CS Group activities included the ITAA-NASDAQ Wall Street series, CIO dinner series, HR roundtables, analyst briefings, and research reports.
During the 1990’s, Jeff served as the national Legislative Director and Washington Office Associate Director of UJC, one of the world’s largest charitable organizations. Before that, he held several senior staff positions in the U.S. House of Representatives, and owned two small businesses, including a computer consulting firm.
Jeff received his undergraduate and graduate degrees from the University of Wisconsin and the University of Virginia, respectively. He served on the Board of the Friends of the Smithsonian’s National Zoological Park and remains active with several other national charities and nonprofit organizations.
James Le Mon, Head of IT Telecommunications & Networking, Lord, Abbett & Co. LLC
Jim Le Mon is responsible for planning, project management and the performance of network infrastructure at Lord, Abbett. Hardware includes Cisco switches & routers, BT turrets, Avaya IP-based PBX, and NICE voice recording systems. Software includes some internally developed applications to monitor network performance, call center productivity and an interactive floorplan application that provides usage-based billing metrics. He manages a third party provided fiber network connecting users with a managed data center and a remote disaster recovery facility. Network connections include internet, cable television, a broadcast studio and our market data connections for trading and real time messaging. During an 11 year tenure at JP Morgan Chase , Jim was responsible for the voice infrastructure supporting 150,000 employees in 1,800 corporate offices, 20,000 call center agents in 32 major call centers and 6,000 traders in 21 global trading floors. He managed capital expenses of $100M and operating expenses of $800M and was a member of a management team that led two separate seven-year multi-billion dollar outsourcing deals (with CSC in 1996 and IBM in 2001). He designed and deployed the first IPT solution for a 750 retail branch bank network in NYC utilizing the Cisco Call Manager IP phones and also developed a pre-SIP softphone application for 1,500 customer service agents in India. Jim was the Keynote speaker for Avaya’s Global Sales Kickoff meeting in 2005 and Keynote speaker for Cisco’s Asia Network Program in 2004. He earned Network World’s Call for Innovation award recipient for designing and deploying a real-time customer service availability application and International Communications Association’s innovator award for obtaining ANI information using a Rolm PBX. Jim earned his MBA from Syracuse University in 1987 and a BA from Le Moyne College in 1985.
Priscilla Tate, Executive Director, Technology Managers Forum
Priscilla Tate is the founder and president of Technology Managers Forum (TechForum), a professional association started in 1994. TechForum has a membership base of over 750 IT managers in the New York area who work for some of the largest enterprise organizations in the world. Each year Ms. Tate produces four enterprise IT focused events for mid-to-large enterprise IT managers. Ms. Tate also founded TechForum's Best Practice Awards program in 1996. In 2008 Ms. Tate launched her own blog, TechForumTrends.com. Ms. Tate is also the host and program director of TechForum LIVE!, a webcast available as a podcast on iTunes. Ms. Tate is a sought-after industry analyst and has been quoted in numerous publications including the New York Times and Computerworld. In addition to creating content for and moderating panels at TechForum events, Ms. Tate has moderated panels at other industry events, including the Computerworld Premier 100 and RSA Conference in San Francisco. Prior to TechForum, Ms. Tate was a technology manager at Citibank, EF Hutton and Manufacturers Hanover Trust. Ms. Tate graduated from Duke University with a BA in History and an MA in Art History. She also studied at the Freie Universitat in Berlin with a scholarship administered by the Fulbright commission. She was a Columbia Fellow and did graduate work at Columbia University
